Privacy Policy

  1. Our privacy policy describes the ways in which we collect, store, use and protect your personal information and it is important for you to review this privacy policy.
    By "personal information" we mean information that can be associated with a specific person and can be used to identify that person.
  2. We do not consider anonymized information to constitute personal information as it cannot be used to identify a specific person. We collect personal information from you when you use Procure Hero or its related services (including, without limitation, when you buy & sell items or inquire or when you telephone or email us).
    By providing us with your personal information you expressly consent to us processing your personal information in accordance with the terms of our privacy policy.
  3. We may amend our privacy policy at any time by posting a revised version online. The revised version will be effective at the time we post it and, following such posting, your continued use of Procure Hero will constitute your express consent to us continuing to process your personal information in accordance with the terms of our revised privacy policy.


Procure Hero’s collection of personal information:

  1. As part of your registration, you will be asked to provide us with certain personal information, such as your name, shipping address, email and/or telephone number, company and other similar information as well as some additional information about you such as your date of birth or other identifying information.
  2. Additionally, in order for us to verify your identity, we may need to request for your valid proof of identification (e.g. in the form of a copy of your passport, resident’s visa or permit, national ID card and/or driver’s license).
  3. We will also need to collect selected financial information from you, such as your credit card and/or bank account details. We use this financial information for billing purposes and for the fulfillment of your orders. 
  4. Following your registration, you should not post any personal information (including any financial information) anywhere other than on the My Account section. Restricting the posting of personal information to the My Account section protects you from the possibility of fraud or identity theft.
  5. We will collect transactional information based on your activities (such as buying & selling items and participation in request for quotations), This transactional information is used solely in relation to the transactions you undertake and for no other reasons.
  6. Please note that we may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)) to analyze user trends and improve the administration of Procure Hero.
  7. We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access Procure Hero.
  8. Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. 
    We may also collect feedback ratings and other comments relating to your use of Procure Hero. Where we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymized.


Procure Hero’s use of personal information:

  1. We only use your personal information to provide services and customer support to you; to measure and improve our services to you; to prevent illegal activities and implement our user agreement with you ("User Agreement"); troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorization, processing and verification services or with third parties for fraud screening purposes.
  2. Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement.
  3. In the event of a sale of Procure Hero, any of its affiliates and subsidiaries or any related business assets, your personal information may be disclosed to any potential purchaser for the purposes of the continued provision of the services or otherwise in relation to any such sale.
  4. We may share your personal information with our other group companies so as to provide joint content and services to you, to help detect illegal acts and/or the violations of our policies. This contact information will be the personal information provided by you to us on registration and, as a result, should always be kept up-to-date.
  5. Additionally, information relating to items you are buying or selling or auctions you are participating in be displayed on Procure Hero. This information can include details of your user ID, feedback ratings and associated comments relating to your use of Procure Hero. Otherwise, we will only disclose your personal information to a third party with your express permission.
  6. We do not sell or rent any of your personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policy.
  7. By registering on the Site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the Site. If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site.
  8. Additionally, we do use comments made by you about Procure Hero for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes.


Protecting your personal information:

  1. We hold your personal information on servers located in internationally.
  2. By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers. We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure.
  3. All personal information is encrypted. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information.
  4. You must enter your username and password each time you want to access your account or make transactions on Procure Hero.
  5. Choose your password carefully using unique numbers, letters and special characters.
  6. Never share your username and password with anyone.
  7. If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account.


Accessing, reviewing & amending your personal information:

  1. You can access and review your personal information in the My Account section of the Site. If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the My Account section on the site or, alternatively, by contacting our customer support team. 
  1. Please note that we shall retain your personal information during and following the end of your use of Procure Hero as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.


Use of others and sharing with others your personal information:

  1. If required, you agree to use any personal information received from another site member in relation to a transaction solely in relation to such transaction and shall not use the information received from another member for any other purposes (except with the express consent of the other member).
  2. You acknowledge and agree and you shall use personal information received from another member in accordance with all applicable laws.
  3. This privacy policy does not cover your release of your personal information to another Site member. We cannot guarantee the privacy of your personal information when you share personal information with other site members.



  1. Like many websites, Procure Hero uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the site, the cookie identifies your browser with a unique, random number.
  2. The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the site.


Third party links:

The platform may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave Procure Hero to read the privacy statements of each and every website you visit if you intend to provide personal information to that website. Our privacy policy applies solely to your personal information that we collect on Procure Hero.